At Lesbijoux De Marilou, we believe a meaningful gift is a promise—a promise to celebrate a connection, honor a moment, and deliver that emotion safely into the hands of someone special. Here is everything you need to know about how we fulfill that promise.

Our Shipping Philosophy: Care in Every Package

Just as each of our personalized jewels is crafted with intention, every order is prepared with meticulous care. We understand that the piece you’ve chosen—be it an engraved heart necklace for a mother, a zodiac sign bracelet for a sister, or a memorial gift for a friend—carries profound sentiment. Our shipping process is designed to be a seamless extension of that care, ensuring your thoughtfully selected gift arrives beautifully and reliably, no matter where in the world your loved one resides.

Processing Your Order: The First Step

Once your order is placed, our small team in San Diego begins the personal touch. As most of our items are engraved or customized for occasions like Birthdays, Mother’s Day, Retirement, or Sympathy, we dedicate time to perfecting the details.

  • Processing Time: 1-2 business days.
  • During this time, we carefully prepare, personalize, and quality-check your jewelry before it is lovingly packaged.
  • You will receive a confirmation email with your order details and a tracking notification once your package is on its way.

Shipping Options & Delivery Timelines

We partner with trusted global carriers to offer you reliable and efficient delivery options. Please note we ship worldwide, excluding some remote areas and parts of Asia due to logistical constraints.

Option 1: Standard Shipping

Carrier: DHL or FedEx

Cost: $12.95 USD

Delivery Time: 10-15 business days after dispatch.

Ideal for when you need your meaningful gift—whether for a Christening, Teacher’s Thank You, or Bridal Shower—to arrive with speed and full tracking.

Option 2: Free Shipping

Carrier: EMS

Cost: FREE on orders over $50 USD.

Delivery Time: 15-25 business days after dispatch.

A thoughtful choice for planned celebrations like Christmas, Anniversaries, or sending a « just because » token of affection to a Godmother or Sister.

Our Commitment to a Smooth Journey

  • Secure Packaging: Each jewel is placed in a protective pouch and gift-ready box, ensuring it arrives in perfect condition.
  • Global Reach: From our virtual atelier in San Diego, we send tokens of love and appreciation across the globe.
  • Transparent Communication: You will be informed at every key step of your order’s journey.

Returns: A Promise of Satisfaction

Your complete satisfaction is our priority. If for any reason the item is not perfect, we offer a return within 15 days of receipt. Please contact our caring customer service team to initiate a return. Note that personalized items (like engraved names or dates) can only be returned if there is a quality issue.

Questions About Your Order?

Our team is here to help you with any delivery concerns. We share your desire for the gift to arrive perfectly and on time.

Email us at: [email protected]

Based at: 4953 Ocello Street, San Diego, US 92111

With warmth and care,
The Lesbijoux De Marilou Team
Where every life moment deserves a jewel that resembles it.